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Terms & Conditions

These Terms govern your relationship with the operator of mr-o-casino, accessible exclusively via mr-o-nz.com. By accessing or using the website and its services, you agree to be bound by these Terms as of the effective date: 6 November 2025. Please read these Terms carefully before registering or participating in any games or services offered.

Definitions

OBSERVE: Identify, clarify, and adapt all key operational and legal terms for user understanding and NZ compliance.
EXPAND: Ensure definitions reflect both explicit and implicit regulatory meanings, addressing all service facets.
REFLECT: Present a clear and legally precise glossary for consistent use throughout the document.

  • Operator: Refers to the licensed entity responsible for the management and operation of mr-o-casino on mr-o-nz.com, owned by Geolen Tech Ltd and its relevant subsidiaries.
  • User/Player: Any individual who creates an account, places bets, or otherwise interacts with services on mr-o-nz.com.
  • Bet: A monetary or value-based stake placed by the User within any game or event available on mr-o-nz.com.
  • Bonus: Promotional credits or incentives offered by mr-o-casino, subject to specific terms and wagering requirements.
  • Wager: The act of committing funds (including bonuses) to a game or event as per the posted rules.
  • KYC (Know Your Customer): The mandatory identity and verification process required for account activation and withdrawals.
  • Game: Any gambling activity, slot machine, table game, or live event accessible via mr-o-nz.com.
  • Account: The personal profile registered by the User, containing all relevant identification, financial, and transactional information.

Account Registration

OBSERVE: NZ law mandates users be 18+, real identity, and secure handling of personal data.
EXPAND: Incorporate KYC, anti-fraud, and user responsibility clauses.
REFLECT: Structure the process to ensure legal and operational transparency.

  1. Eligibility: Only individuals aged 18 or older and residing in jurisdictions where online gambling is legal (including NZ) may register an account. Proof of age and identity is required.
  2. Account Creation: Users must submit valid email, create a secure password, and provide accurate personal details. Email verification is mandatory. Personal information must be truthful and up-to-date at all times.
  3. KYC & Verification: Prior to any withdrawal, users must complete KYC by submitting government-issued photo identification and proof of address. mr-o-casino may request additional documentation to verify source of funds or address regulatory concerns.
  4. User Obligations:
    • Maintain confidentiality of login details and ensure password security.
    • Notify mr-o-casino immediately of any unauthorized account access or suspected security breach.
    • Refrain from creating multiple accounts. Duplicate accounts may be suspended and funds forfeited.

Regional Compliance Note: All identity checks and registration processes are conducted in accordance with the Gambling Act 2003 (NZ) and NZ privacy legislation.

Betting & Gameplay Rules

OBSERVE: Identify all operational game rules, bet parameters, and user conduct obligations.
EXPAND: Address bet modifications, cancellations, and live conduct standards.
REFLECT: Codify rules to ensure fair play, system integrity, and regulatory compliance.

  1. Placing Bets:
    • All bets must meet minimum and maximum limits as stated on each game page.
    • Bets are only accepted in the currencies and payment methods supported by mr-o-casino.
    • Once confirmed, bets cannot be modified or cancelled except in cases of technical malfunction or regulatory intervention, as determined by mr-o-casino.
  2. Bet Types: Users may participate in slots, table games, live dealer games, and other offerings as listed. Each game may have unique rules and payout structures-users are responsible for reviewing them before play.
  3. Live Casino & Chat Conduct:
    • Users must behave respectfully in all live games and chat rooms. Any form of abusive language, threats, harassment, or attempts at collusion or fraud are strictly prohibited.
    • mr-o-casino reserves the right to suspend or ban accounts for violations of conduct policies, with or without prior notice.
  4. Game Result Determination: All game outcomes are determined by certified Random Number Generator (RNG) systems or live dealer results, as applicable. All results are final unless a clear technical error is identified.

Regional Compliance Note: All betting and game operations are governed by NZ gambling law and are subject to periodic audit for fairness and transparency.

Bonus Terms

OBSERVE: Specify activation, wagering, and policy on misuse.
EXPAND: Detail prohibited actions/games, combination restrictions, and bonus expiry.
REFLECT: Ensure users are informed of all bonus-related obligations and limitations.

  1. Bonus Activation: To activate a bonus, users must meet all eligibility criteria and follow the instructions provided on mr-o-nz.com. Some bonuses require opt-in or promo codes.
  2. Wagering Requirements:
    • Bonuses are subject to wagering requirements, typically expressed as a multiple of the bonus and/or deposit (e.g., 30x bonus amount) within a specified timeframe, not exceeding 30 days from activation in 2025.
    • Only wagers on qualifying games contribute to requirement fulfillment. Some games may be excluded.
  3. Prohibited Actions:
    • Using multiple accounts to claim the same bonus or engaging in bonus abuse is prohibited.
    • Minimum bet requirements and maximum bet limits during bonus play must be observed. Breaking these rules may result in bonus and winnings forfeiture.
  4. Combining Promotions: Unless explicitly allowed, bonuses and promotions cannot be combined or stacked. Each bonus is subject to individual terms.
  5. Bonus Expiry: Unused bonuses and winnings from bonuses will expire if wagering requirements are not met within the specified timeframe (30 days unless otherwise stated).

Regional Compliance Note: Bonus terms comply with NZ consumer protection law, including clear disclosure of requirements and restrictions.

Payments & Withdrawals

OBSERVE: Clearly outline all available payment methods, limits, processing times, and refund policies.
EXPAND: Address anti-fraud measures, withdrawal verification, and bonus fund limitations.
REFLECT: Present a comprehensive and user-accessible payments framework respecting NZ regulatory standards.

  1. Deposit Methods: Users may deposit funds via accepted credit/debit cards, e-wallets, or cryptocurrencies (subject to availability and NZ law). Minimum deposit is NZ$10 unless otherwise specified on the payments page.
  2. Withdrawal Methods: Withdrawals must be made using the same payment method used for deposits, wherever possible. Minimum withdrawal is NZ$20. All withdrawals are subject to successful KYC verification.
  3. Limits & Fees:
    • Maximum daily, weekly, or monthly withdrawal limits may apply, as detailed on mr-o-nz.com.
    • mr-o-casino does not charge fees for standard transactions, but third-party providers may impose their own charges.
  4. Processing Times: Deposits are processed instantly. Withdrawals are processed within 1-3 business days after approval. Delays may occur due to verification or banking processes.
  5. Refunds: Refunds of deposits, bets, or bonuses are provided only in cases of technical error, proven fraud, or legal obligation. Bonus funds may not be withdrawn directly; only winnings from bonuses after fulfilling wagering requirements may be withdrawn.
  6. Anti-Fraud & AML: All transactions are monitored for anti-money laundering (AML) and fraud prevention. Suspicious activity will be reported to relevant authorities and may result in account suspension.

Regional Compliance Note: All payment and withdrawal procedures comply with NZ financial regulations and AML/CFT standards.

Limitation of Liability

OBSERVE: State operator obligations and liability limits.
EXPAND: Include exclusions for technical, network, and third-party failures.
REFLECT: Ensure protective clauses limit mr-o-casino's legal exposure and clarify user rights.

  1. Operator Obligations: mr-o-casino undertakes to provide a fair, secure, and reliable gaming environment, ensure accuracy of game results, and process transactions in good faith.
  2. Liability Exclusions:
    • mr-o-casino is not liable for losses, damages, or disruptions caused by technical failures, system errors, internet connectivity problems, or third-party service interruptions.
    • Users are solely responsible for their own internet access, device compatibility, and account security.
  3. Compensation Cap: In no event shall mr-o-casino's total liability to any user exceed the amount of the bet or transaction in question.

Regional Compliance Note: These limitations do not exclude liability for fraud, gross negligence, or other liabilities that cannot be excluded under NZ law.

Intellectual Property Rights

OBSERVE: Identify protected content and user restrictions.
EXPAND: Explicitly prohibit unauthorized use, copying, or distribution.
REFLECT: Ensure users understand and respect intellectual property obligations.

  • Ownership: All content, trademarks, software, and materials on mr-o-nz.com are owned or licensed by mr-o-casino (Geolen Tech Ltd) and are protected by international copyright and intellectual property laws.
  • Prohibitions:
    • Users may not copy, reproduce, modify, distribute, transmit, display, or publish any content or software from mr-o-nz.com without express written permission.
    • Any unauthorized use may result in account suspension and legal action.

Privacy & Data Protection

OBSERVE: Reference privacy policy and legal requirements.
EXPAND: Remind users of data processing and their rights.
REFLECT: Provide clear linkage to applicable privacy documentation.

  • All personal information is collected, processed, and stored in accordance with the mr-o-casino Privacy Policy, which is available at https://mrocasino.com/privacy-policy.
  • mr-o-casino complies with the NZ Privacy Act 2020 and relevant international data protection laws.
  • Users may access, correct, or request deletion of their personal data as described in the Privacy Policy.

Changes to Terms

OBSERVE: Detail update notification process.
EXPAND: Allow users to discontinue use if they disagree.
REFLECT: Ensure users are always aware of their rights and obligations.

  1. Notification: mr-o-casino reserves the right to modify these Terms at any time. Changes will be communicated via email (if provided) and/or website banner notifications.
  2. User Choice: Continued use of mr-o-nz.com after any update constitutes acceptance of the new Terms. If you do not agree to the revised Terms, you must cease use of the site and may request account closure.

Termination & Suspension

OBSERVE: Specify grounds and process for account closure.
EXPAND: Clarify refund policies and user notification.
REFLECT: Provide procedural transparency and legal protection for both parties.

  1. Grounds for Termination: mr-o-casino may suspend or close an account for breach of these Terms, suspected fraud, AML violations, regulatory requirements, or at the user's formal request.
  2. Procedure:
    • Users will be notified of suspension or closure via the registered email address (if provided) or on-site notification.
    • Any remaining account funds, excluding bonuses, will be refunded to the user's verified payment method subject to successful KYC and regulatory approval.
    • mr-o-casino reserves the right to withhold funds pending investigation of suspicious activity or legal proceedings.

Governing Law & Jurisdiction

OBSERVE: Establish applicable law and dispute resolution.
EXPAND: Include arbitration and court options.
REFLECT: Ensure users clearly understand the legal framework governing their relationship with mr-o-casino via mr-o-nz.com.

  • These Terms and all matters relating to your use of mr-o-nz.com are governed by the laws of New Zealand.
  • In the event of a dispute, parties will first seek to resolve the matter amicably via customer support. If unresolved, disputes may be referred to arbitration in New Zealand, or to the competent courts of New Zealand, at mr-o-casino's discretion.
  • Nothing in these Terms limits your rights under NZ consumer law.

Contact Information

OBSERVE: Provide all available and relevant contact details.
EXPAND: Address potential gaps by clarifying the main support channel.
REFLECT: Ensure users can reach mr-o-casino for both support and legal matters.

  • Email (Support): support@mr-o-nz.com (primary channel for all support and legal inquiries; further departmental contacts to be provided when available)
  • Websites: https://mr-o-nz.com, https://mrocasino.com
  • Mailing Address: Not specified; please use email contact for all correspondence until further notice.
  • Legal Department: Contact via support@mr-o-nz.com referencing "Legal Inquiry" in the subject line.

Author: Isla McKenzie

Regional Compliance Note: All contact protocols are subject to NZ consumer protection standards, ensuring timely and transparent responses to all legitimate inquiries.