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Privacy Policy

This Privacy Policy explains how mr-o-casino, operating exclusively via mr-o-nz.com, collects, processes, and protects the personal information of players and website visitors. The policy is necessary to ensure transparency, comply with legal obligations under New Zealand laws and international standards, and to inform users about their rights and data handling practices. This Privacy Policy applies to all users of mr-o-nz.com and takes effect from 6 November 2025.

Who We Are

OBSERVE: The legal operator of mr-o-casino, as represented on mr-o-nz.com, is Geolen Tech Ltd, established in 2023. While certain corporate and registration details are not specified, the parent company oversees mr-o-casino's NZ-facing operations exclusively through mr-o-nz.com.

  • Legal Entity: Geolen Tech Ltd (parent company)
  • Brand: mr-o-casino, operated exclusively at mr-o-nz.com
  • Contact Email: support@mr-o-nz.com (for privacy and support inquiries)
  • Data Protection Officer (DPO): Isla McKenzie (privacy lead; DPO assignment inferred based on available contact information)
  • Mailing Address: Not specified; requests can be directed via email or the website contact form (if available)

For all privacy-related matters, please email support@mr-o-nz.com. A dedicated DPO or privacy team member will respond within the legally mandated timeframe.

What Personal Data We Collect

OBSERVE: mr-o-casino, as operated on mr-o-nz.com, collects multiple categories of personal and technical data to fulfil regulatory, contractual, and operational requirements. The following data categories are collected:

  • Personal Identification Data: Full name, email address, phone number, date of birth, and identification documentation (as required for KYC/AML compliance).
  • Technical Data: IP address, device type, browser information, geolocation (if permitted), operating system, log files, and access timestamps.
  • Payment Data: Bank account details, card information, transaction records, and withdrawal/payment history.
  • Behavioral Data: Betting activity, transaction logs, game preferences, navigation clicks, time spent on site, and interaction history.
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, device identifiers, and web beacons.

All data is collected in accordance with NZ privacy regulations and industry standards for lawful gambling operations.

Legal Basis for Processing

OBSERVE: mr-o-casino processes personal data exclusively through mr-o-nz.com based on the following legal grounds, in accordance with New Zealand law and international best practice:

  1. User Consent: Data is processed with explicit consent provided during account registration, marketing opt-ins, and acceptance of cookies.
  2. Contractual Necessity: Processing is required to provide casino services, manage user accounts, execute transactions, process payouts, and deliver customer support.
  3. Legitimate Interests: Data is used for fraud prevention, system security, service optimization, and analytics, balanced against the fundamental rights of users.
  4. Legal Obligations: Collection and processing are mandated for compliance with anti-money laundering (AML), know-your-customer (KYC), taxation, record-keeping, and reporting requirements enforced under NZ gambling law.

Where processing is based on consent, users retain the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Purpose of Processing

OBSERVE: mr-o-casino utilizes personal and technical data for the following lawful purposes:

  • Provision of Casino Services: To register accounts, verify identity, facilitate gameplay, process payments, and manage withdrawals.
  • Service Improvement: To enhance site functionality, respond to user feedback, and conduct internal analytics for product development.
  • Marketing Communications: To send promotional offers, newsletters, and updates (subject to user consent and opt-out options).
  • Analytics: To analyze user behavior, improve user experience, and monitor operational performance.
  • Fraud Prevention and Security: To detect, prevent, and mitigate fraudulent activities, unauthorized access, and technical threats.

Data processing is strictly limited to purposes compatible with those described above, in line with NZ privacy legislation and gambling industry standards.

Disclosure & Sharing

OBSERVE: mr-o-casino, via mr-o-nz.com, may disclose personal data to external parties only where necessary and legally justified:

  • Payment Partners: Banks, payment processors, and financial institutions for transaction processing.
  • Service Providers: IT vendors, analytics providers, customer support services, and cloud hosting partners under binding data protection agreements.
  • Regulatory Authorities: New Zealand gambling regulators, financial intelligence units, and law enforcement agencies, in compliance with statutory obligations.
  • Affiliates and Subsidiaries: Related entities such as Eternal Slots and Goat Spins, only as required for cross-brand promotions or shared service provision, and always with appropriate safeguards.
  • Advertising Networks: Third-party advertising partners, solely with user consent, for marketing and analytics purposes.

All third-party disclosures are governed by contractual clauses ensuring data security, confidentiality, and lawful processing. Data is never sold or disclosed for unrelated purposes.

International Transfers

OBSERVE: mr-o-casino may transfer personal data outside New Zealand, including to countries where its parent company or service providers are located (e.g., Belize, Australia, US, EU). Such transfers are subject to strict protective measures:

  • Standard Contractual Clauses: All international transfers are governed by legally binding agreements ensuring an adequate level of data protection.
  • Additional Safeguards: Encryption, access controls, and regular compliance reviews are implemented to secure international data transfers.
  • Regulatory Compliance: Transfers are conducted in full compliance with NZ Privacy Act 2020, and, where applicable, international standards (e.g., GDPR adequacy, APAC cross-border rules).

Users can request further information on specific safeguards by contacting support@mr-o-nz.com.

Data Retention

OBSERVE: mr-o-casino retains personal data only for as long as necessary to fulfill the purposes set out in this policy and to comply with legal obligations:

  1. Account Information: Retained for the duration of the user relationship and for up to 5 years after account closure, in compliance with NZ KYC/AML regulations.
  2. Transactional Data: Maintained for at least 7 years in accordance with NZ tax and anti-fraud requirements.
  3. Marketing Data: Stored until the user withdraws consent or unsubscribes from communications.
  4. Cookies and Technical Data: Retention varies by type (session cookies deleted upon logout; persistent cookies retained for up to 2 years).

Data is deleted or anonymized upon expiration of retention periods, upon user request, or when processing is no longer necessary. Exceptions apply where extended retention is required by law.

Your Rights

OBSERVE: As a user of mr-o-nz.com, you have extensive rights regarding your personal data, consistent with the NZ Privacy Act 2020 and aligned with international privacy regimes (e.g., GDPR):

  • Access: Request a copy of your personal data held by mr-o-casino.
  • Correction and Deletion: Request corrections to inaccurate data or deletion of data where retention is no longer justified.
  • Restriction of Processing: Request temporary suspension of processing in certain legal circumstances.
  • Objection: Object to processing based on legitimate interests, including direct marketing.
  • Data Portability: Request transfer of your personal data in a structured, commonly used format to another controller.
  • Withdrawal of Consent: Withdraw consent for marketing or other optional processing at any time.

To exercise these rights, contact support@mr-o-nz.com. Requests are processed free of charge and responded to within 30 days, except where legally permitted extensions apply. If dissatisfied, users may escalate complaints to the NZ Privacy Commissioner (privacy.org.nz).

Cookies & Tracking Technologies

OBSERVE: mr-o-casino, powered by mr-o-nz.com, uses cookies and similar tracking technologies to enhance user experience, analyze site performance, and deliver targeted content:

  • Session Cookies: Temporary cookies that enable core site functionality and are deleted when the browser is closed.
  • Persistent Cookies: Cookies that remain after session end to remember preferences and login details (retained for up to 2 years).
  • Third-Party Cookies: Analytics and advertising cookies from trusted partners (e.g., Google Analytics, advertising networks), used for aggregated reporting and personalized offers.

Users can manage or disable cookies via browser settings or, where available, through the site's internal privacy panel. Disabling cookies may affect site functionality.

Data Security

OBSERVE: mr-o-casino implements robust security measures, as required by NZ law and international security standards, to protect personal data processed via mr-o-nz.com:

  • Encryption: All data in transit is protected by TLS 1.2+ encryption; sensitive data at rest is encrypted using industry-standard algorithms.
  • Access Controls: Multi-factor authentication, role-based access restrictions, and regular credential reviews safeguard data access.
  • Security Audits: Regular penetration testing and vulnerability assessments are conducted to identify and remediate risks.
  • Staff Training: Employees receive ongoing training in data protection and privacy best practices, with strict confidentiality obligations.
  • Incident Response: Documented procedures ensure prompt detection, containment, and reporting of data breaches or security incidents.
  • Compliance Standards: Security practices are aligned with ISO 27001 and SOC 2 frameworks, where applicable.

mr-o-casino is committed to continuous improvement of its information security management program.

Complaints & Contacts

OBSERVE: Users may address privacy-related questions or complaints to the designated contact for mr-o-casino via mr-o-nz.com:

  1. Submit Complaint: Email details of your concern to the above address, including any relevant documentation or evidence.
  2. Acknowledgement: Complaints will be acknowledged within 5 business days.
  3. Investigation & Response: A full response will be provided within 30 days. Complex cases may require additional time, in which case you will be notified.
  4. Escalation: If you are dissatisfied with the outcome, you may escalate the complaint to the New Zealand Privacy Commissioner:

mr-o-casino is committed to resolving all privacy concerns promptly and transparently.

Updates

OBSERVE: This Privacy Policy may be updated to reflect legal changes, operational adjustments, or enhancements to user protections. Users will be notified of material changes as follows:

  • Email Notification: Direct emails will be sent to registered users at least 30 days before significant changes take effect.
  • Website Banners: Prominent banners will be displayed on mr-o-nz.com to inform all visitors of upcoming updates.
  • Account Dashboard Alerts: In-account notifications for logged-in users summarizing key changes.

Users may object to material changes or close their account before updates take effect. The most current version, including a changelog of material changes, will always be accessible at mr-o-nz.com/privacy-policy.

Last updated: 6 November 2025